Call Centre Solutions
Systems for handling high volumes of customer calls with queues, recording and reporting.
We configure phone systems for customer service and sales teams, with call queues, agent login, recording and reporting. It suits banks, SACCOs, utilities and support desks. Systems are tailored to your team size and working hours.
What we do
- Call-flow and queue design with you
- Agent phones, headsets and software set-up
- Call recording and reporting configuration
- Interactive voice menu set-up
- Supervisor and agent training
What we need from you to quote
- Number of agents and expected call volume
- Operating hours and call-handling rules
- Phone lines or SIP provider in use
- Whether recording and reports are required
- Any CRM or ticketing system to integrate